Legal Warranty
We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that allows you to make a warranty claim. Legally, you are obliged to report the defect to us within two months of discovering it. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
Complaints Procedure
It is always possible that something does not go exactly as planned. We recommend that you first make your complaints known to us by emailing hengelsport2000@hotmail.com or by contacting our store by phone.
As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the platform of the European Union.